SOLIRA APP SUPPORT
We're here to help.
Get help with card scans, catalog matches, Solira Pro, purchase restoration, privacy requests, or product feedback. Include specific details so we can investigate efficiently.
DIRECT SUPPORT
support@tcg-card-scanner.comScanning issue
Include the card game, card name if known, device model, and the result Solira returned.
Subscription issue
Include the product and transaction context, but never send full payment-card details.
Privacy request
Use the Privacy Request topic and identify the email or identifier connected with the request.
QUICK HELP
Resolve common issues
Improve a card scan
Use even light, avoid glare, keep every edge visible, and make the collector number readable.
Scanning guideRestore a purchase
Use Restore Purchases inside Solira while signed into the Apple ID used for the original purchase.
Restoration supportManage a subscription
App Store subscriptions are managed through your Apple ID. Deleting the app does not cancel an active subscription.
Apple subscriptionsPrivacy and deletion
Learn what is stored locally, what a scan sends, and how to remove or request data.
Privacy Policy